Frequently Asked Questions

Find Answers To All Your Questions

Shipping & Delivery

Books & Signing

Orders & Payments

Gifts & Merch

When will my order ship?

Orders are processed within 3–5 business days during shop hours: Monday–Thursday, 10AM–5PM Pacific Time.

Please note: processing may take longer during holidays, book launches, or high volume weeks. You'll receive a shipping confirmation email with tracking once your order ships.

What shipping options are available?

I ship through USPS with the following options:

  • Media Mail (5–10 business days) – fits 1–2 books

  • Priority Small Flat Rate (2–3 business days) – fits 1 book

  • Priority Medium Flat Rate (2–5 business days) – fits 2–5 books

Do you offer free shipping?

Yes! Orders over $75 ship free within the U.S.

How do I track my package?

You'll receive an email with a USPS tracking number once your order ships. You can use it to follow your package’s journey.

Do you ship internationally?

Not yet. I currently only ship to U.S. addresses. I hope this changes soon!

What if my package is delayed or lost?

Please allow a little extra time during holidays or peak shipping seasons. If your tracking hasn't updated after 7 business days, feel free to reach out at support@authorsaramcclaflin.com so I can help. 

Can I upgrade my shipping?

If your order hasn't shipped yet, contact me as soon as possible at support@authorsaramcclaflin.com. If I can catch it, I'm happy to upgrade your shipping for the difference in cost.

 

Please note: Your order will not be sent until the difference in cost is paid via invoice sent from shopify.

Are the books signed?

Yes! All books ordered through this shop are personally signed by me.

Can I request a personalized message?

Of course! Leave a note during checkout or email me after placing your order.

Will you restock sold out titles?

Usually, yes! If a book is sold out, you can click Notify me when available on the product page to get an email when it restocks.

Are your books available anywhere else?

All titles are available in digital or standard print on Amazon, but signed copies and exclusive editions are only available here.

Can I cancel or change my order?

Because each book is signed to order, cancellations and changes aren't possible after your order has been processed. If you made a mistake, reach out at support@authorsaramcclaflin.com as soon as possible. I’ll try to help if I haven’t started on it yet.

Do you offer returns or refunds?

All sales are final. If your order arrives damaged or incorrect, please contact me within 7 days of delivery so I can make it right.

What payment methods do you accept?

I accept major credit cards, PayPal, Shop Pay, Apple Pay, and more.

Can I send a book as a gift?

Yes! Enter the recipient’s name and shipping address at checkout. You can also leave a note if you'd like me to include a message inside.

Will sold out merch be restocked?

In most cases, yes—unless it's marked as limited edition. You can sign up to be notified when it's back in stock on the product page.

Do you offer gift wrapping?

During select times of the year—like holidays or special releases—I offer gift wrapping as an optional add-on. Look for a Gift Wrap product in the shop, or a gift checkbox at checkout when available.

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